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Training for users of a computerized maintenance management system (CMMS) is a multiple-phase process. There are three areas of training needs: basic training, application (CMMS) training and internal training.
Make sure people who will operate the CMMS are familiar with computer basics and the operating system. If not, provide them with basic training so they are ready for CMMS application training.
This can be done in two different phases — initial training to get the system up and running, and advanced training after spending a period of time with the CMMS. Long training (five to 10 days) is not recommended, since most people forget the majority of the items learned. Timing of the training should be kept in mind. Don’t train too early in the day. Training should be coordinated with implementation. Trainees should leave the class and use what they have learned immediately.
You also need to train CMMS users with internal processes. This is often ignored in most CMMS implementation projects. Your software vendor will only train you on how the CMMS application works. You have to do the internal training yourself.
For instance, take equipment numbering schemes. CMMS users should be trained on numbering schemes to avoid erroneous data entry.
Another good example is inventory part description. If part description data entry is not consistent, you will find a corrupt inventory database after a while.
Work order data entry is another example. Descriptions such as “machine down” or “doesn’t work,” followed by a repair description of “done” or “fixed,” will not give you meaningful history. Therefore, proper and consistent job description training is important.