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Konecranes recently launched its Truconnect remote services to ensure that cranes used in industrial processes are up and running at all times. The first two products being offered are the Truview data-reporting service and the full-service package Trucare solution.
Based on remote connection between the crane and a Konecranes remote center, Truview provides customers with a realistic view of their crane’s operating conditions through continuous data collection.
“All information from the crane is automatically sent to the remote center to be further processed and finally concretized in sophisticated reports,” says Tuomo Härkönen, head of Global Technical Services. “In the remote center, we have a dedicated organization and enough resources to operate the remote services worldwide. Truview can be offered also for older cranes through installation of a retrofitting package that enables the remote connection. It’s even possible to install the remote connection for a competitor’s cranes if we have a maintenance contract with the customer.”
The reports compiled by Truview can be viewed over the Internet by both the customer and Konecranes’ maintenance staff. Konecranes’ global service network consists of more than 3,500 service technicians in 46 countries.
“In the reports, we emphasize safety issues such as whether overloads or emergency stops have occurred, and how the maintenance can be optimized,” says Sampsa Mattheiszen, Konecranes product engineer. “As all data come from actual usage, it is possible to tailor the maintenance for individual cranes according to the real need.”
Truview enables Konecranes to help its customers not just to improve the safe use of their equipment but also to provide the right maintenance at the right time and to assess the life cycle of crane components.
“It makes it possible, for example, to postpone certain overhauls of a crane if the data show that it’s been used less than the estimated lifetime,” explains Mattheiszen.
Trucare is a five-year full-service package that the company offers with new industrial CXT cranes that are still within their warranty period. Trucare always includes Truview, and for a fixed monthly fee it covers all necessary maintenance activities and spare parts for five years.
For more information, visit www.konecranes.com.