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On the heels of the largest product recall in U.S. history, an American Society for Quality survey reveals that although the majority of the food industry may be following safe production procedures, the majority of the public doesn’t feel it does enough. Food safety is still igniting widespread concern according to the survey of U.S. adults conducted by Harris Interactive on behalf of ASQ.
ASQ conducted the survey to gauge how consumers feel about food safety, food recalls and where responsibility lies when it comes to tainted food. The survey finds:
“The United States overall does have a safe food supply,” said Steven Wilson, member of ASQ’s board of directors and ASQ food safety expert. “However, whether food manufacturers have process controls in place or not, some have plant sanitation issues that they need to address.”
Wilson said there are also other issues to consider. “The problem lies with a specific outbreak. Determining its root cause is often difficult and necessary, otherwise correcting the root cause and preventing future outbreaks can’t be achieved.”
Government’s Role in Food Safety
Eighty percent of adults believes that the federal government should select the agencies that inspect the facilities of food manufacturers. Interestingly, less than half (48 percent) said that they actually trust the government’s ability to ensure the safety of food products. Also, only half believe the federal government does a good job enforcing laws that ensure our nation’s food supply is safe.
Concern Over Product Recalls Remains High
Ninety-three percent of adults are aware of instances of food recalls due to health and safety concerns in the last three years. This is up from a 2007 Harris Poll showing 79 percent were aware of food recall occurrences in the last three years.
Wilson also says “The cost of a recall does not just concern lost revenue and charges for the recall but also in loss of respect for the brand or the product. In this way, all members of the food chain are hurt by the actions of bad players. A majority of recalls can be prevented with due diligence by all parties, including following their implemented control systems and communicating with the other segments of the food chain.”
About the study
This survey was conducted online within the United States by Harris Interactive on behalf of ASQ from February 25-27, 2009, among 2,078 adults ages 18 and older. This online survey is not based on a probability sample and therefore no estimate of theoretical sampling error can be calculated. For complete survey methodology, including weighting variables, contact Lynda Nicely at 414-298-8789 x7587.
ASQ, www.asq.org, has been the world’s leading authority on quality for more than 60 years. With more than 90,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As a champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers, encouraging all to Make Good Great. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.