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Steve Miller, president of Skills & Insights, spent a day with a Lean Six Sigma green belt class talking about the importance of understanding the people side of change when it comes to continuous improvement. He reminds us that leaders often take a "vanilla" approach when dealing with people during the change process, disregarding the variation in behavioral styles. This is a critical error.
Access this 3-minute, 10-second video by clicking on the link below.