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As a managing principal for People and Processes, Jeff Shiver helps organizations implement best practices for maintenance and operations. Prior to this post, Jeff was a practitioner who worked 25 years in manufacturing and facilities with companies such as Procter and Gamble, IBM and Mars North America. Recognized as a trusted advisor through his many articles, blogs, books, conference presentations and course deliveries, Jeff initiates positive change in organizations with respect to culture, business processes and, most importantly, people. His focus is simple: to get people to start, improve and persist in reliability best practices.