ASQ site features 'Performance Excellence USA' radio show

Performance Excellence USA, a radio show dedicated to advancing U.S. quality competitiveness using the Baldrige framework, has agreed to contribute audio broadcasts to ASQ (American Society for Quality). The weekly broadcasts will be accessible in the Knowledge Center of the ASQ website, http://www.asq.org/knowledge-center/.

Performance Excellence USA, which airs weekly on 770 KKOB-AM in New Mexico, includes interviews and information on Baldrige award winners and focuses on businesses and organizations committed to performance excellence. The show’s host and producer, Julia Gabaldon, interviews leaders across the nation who share best practices that can help organizations improve performance. Future and recent interviews to be included on the ASQ Web site:

•         Letitia Baldrige, sister of late U.S. Secretary of Commerce Malcolm Baldrige, discussed the importance of the Malcolm Baldrige National Quality Award.

•         Dr. Joe Alexander, chair of the Baldrige Foundation, talked about the continuing efforts of the Baldrige foundation to promote and support the Baldrige process.

•         Paul Borawski, president and chief executive officer of ASQ, will discuss in an upcoming broadcast why quality is important given the current economic situation.

“I am excited to work with ASQ in our joint effort to promote a culture of performance excellence,” said Gabaldon. “Our discussions on Baldrige criteria will prove invaluable to ASQ members who are charged with driving performance in their own organizations.”

Julia Gabaldon is founding CEO of Quality New Mexico, a nonprofit organization that administers the New Mexico Quality Awards, patterned after the Malcolm Baldrige National Quality Award. Gabaldon hosted the Quality New Mexico Radio Show for over 10 years and decided to reach out to her colleagues across the country to encourage leaders to embrace Performance Excellence and use the Baldrige Criteria for Performance Excellence to enhance U.S. quality competitiveness.

ASQ, www.asq.org, has been the world’s leading authority on quality for more than 60 years. With more than 90,000 individual and organizational members, the professional association advances learning, quality improvement and knowledge exchange to improve business results and to create better workplaces and communities worldwide. As a champion of the quality movement, ASQ offers technologies, concepts, tools and training to quality professionals, quality practitioners and everyday consumers, encouraging all to Make Good Great. ASQ has been the sole administrator of the prestigious Malcolm Baldrige National Quality Award since 1991. Headquartered in Milwaukee, ASQ is a founding partner of the American Customer Satisfaction Index (ACSI), a prominent quarterly economic indicator, and also produces the Quarterly Quality Report.