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A team charter is a document that is developed in a group setting that clarifies team direction while establishing boundaries. It is developed early during the forming of the team. The charter should be developed in a group session to encourage understanding and buy-in.
The team charter has two purposes. First, it serves as a source for the team members to illustrate the focus and direction of the team. Second, it educates others (for example, the organizational leaders and other work groups), illustrating the direction of the team.
Investing the required time to develop a charter reduces confusion about the group’s objectives. The charter also provides the information needed to reduce the risk of rework, enabling the (action, kaizen or lean) team to get it right the first time.
Team Charter Sections:
Team purpose – This answers three questions: What is the value of drawing these people together? What problem are they facing? And, what would be an acceptable outcome?
Duration and time commitment – The amount of time the team will be working together needs to be documented (for example, is this a six-month timeframe?). Depending on proposed solutions, the duration of implementing these recommendations may require time beyond the team’s meeting schedule. Another aspect to be considered is the estimated amount of time that will be dedicated weekly or monthly.
Scope (in scope / out of scope) – Thinking though the scope helps to define the beginning and end of the spectrum. It may list departments included or excluded. The scope, while setting parameters, also helps the team leader(s) easily identify tasks that are outside of the scope, minimizing scope creep.
Members – Team leader and members should be listed individually. This provides recognition and enhances commitment. Alternate members also can be listed. The team sponsor from the leadership group needs to be assigned and listed after the team members.
Desired end result – This provides an opportunity to begin with the end in mind. This is where the sponsor can establish goals for the team to achieve. The goals need to be clearly defined. By defining the desired end result, the magnitude of the change becomes evident.
Supporting resources – The supporting resources almost always include other people that were not assigned as team members but still add value toward the overall purpose. Other resources are dependent on the team activities (blueprints, meeting rooms, travel budgets, corporate authority, software, etc.).
Reporting plan – This defines how the team will communicate progress. The team usually has a higher authority that they answer to, and it is important to report how the team activities are going and what hurdles the team is facing. The reporting plan should establish the frequency of reporting as well as content.
Deliverables – This section defines the outputs. It should include key performance indicators (KPIs) that measure the intended success. By considering the KPIs at this stage, immeasurable deliverables are eliminated early. The deliverables should include the documents, the desired behaviors and a long-term auditing process that verifies the deliverables are in place.
Links – This section considers other departments or organizational initiatives that may have overlap with the group’s purpose. It could also include key resources that are known subject matter experts (SMEs) in specific fields.
The hypothetical example below shows that all of the elements can come together to create a highly useful document that boost the team’s success.
This article first appeared in the Life Cycle Engineering newsletter Rx Today.
About the author:
Joe Mikes, CMRP, is a senior consultant with Life Cycle Engineering. He has helped numerous companies launch and sustain continuous improvement initiatives. He can be reached at jmikes@LCE.com. For more information on Life Cycle Engineering, visit www.LCE.com.