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Managers have the difficult task of overseeing diverse teams in the workplace, and finding ways for them to be as productive, creative and efficient as possible. While this may seem like an impossible task, especially as organizations cut back on resources and spending in an effort to survive the recession, it is not impossible to create harmony in a diverse environment. The key is understanding these different office personality types, and how to motivate them and keep them happily working together.
Each of us has our own natural style of thinking, processing information, problem solving and communicating. Conflict often arises when communication appears to be at a standstill – or when someone has mis-communicated his or her message. By learning to give the other person the information he or she needs, in the manner he or she can process most efficiently, you can actually increase productivity and create a more harmonious work environment.
Take a look at the different personality types below; identify your colleagues and direct reports, and use their personality strengths to drive results in your organization.
Commanding Drivers focus on tasks, goals and the bottom line. They take charge and make decisions quickly even if they do not have all the details. Often, they can be blunt, rude, condescending and/or sarcastic – without realizing it. They need the freedom to explore alternative options. They do not prefer to work beside other team members, and will do better on their own or leading the team. They speak loudly and confidently, so you must do the same to keep Commanding Drivers on task. Have them work on individual projects, whenever possible, and give them accolades on how they took the lead to resolve a challenging situation.
Enthusiastic Adventurers keep their eye on the goal: the very high goal. They have strong egos and are not hesitant about using it to their advantage. They are fast-paced and get restless easily – they need a lot of variety. They also enjoy challenges – either challenges to achieve goals or to accomplish the “impossible”. Debates and confrontation are an everyday part of life. Often, they use their hands for emphasis while talking or making a point. Assign Enthusiastic Adventurers to start new projects, particular those that need kick-offs full of excitement. Reward them with public recognition for their work, and praise them in front of others.
High Energizers can quickly become frustrated with others who do not match their pace. Optimists, they have a very outgoing, creative personality, thriving in the company of others, especially in a fun environment. However, their inattention to details can cause them to let things slip through the cracks, especially when under pressure. Their need for change has a direct effect on their leaving partially completed projects for others to finish. Give High Energizers the chance to lead a group meeting, particularly one for brainstorming or motivating. Allow them to share their creative thoughts but rein them in if their conversations go off on a tangent. Reward them with lavish public praise on how they inspired others.
Summary: These three personality types tend to work fast – whether walking, talking or making decisions. They need to be in control of situations. They generally are “big picture” visionaries and do not work well with details. They have strong personalities with little or no patience; they can quickly become irritated and verbally annoying. They prefer being to the point and focused on the end result. Because of this, it is not unusual for others to perceive them as unfriendly and arrogant. They may not receive negative feedback very well. They often take a forceful approach, either hostile-like or extremely persuasive. Situations become all about “them” and how weak or soft they appear to others. Black-and-white thinking prevails; they always have a need to “win.” Use these personality types to your advantage by assigning them to work on projects that need a strong dynamic leader. Motivate them in the workplace by giving them bottom-line outcomes and let them fly!
Supporting Cheerleaders need to be accepted by the group. They avoid conflict and can’t understand why everyone can’t get along. They are loyal – to their family and friends and also to their group, to their leader and to the company. They may have difficulty staying focused on both the big picture and the small details. They will handle “feelings” before they do business. They are the team members that smooth over the ruffled feathers of others. When you first approach them, engage in small talk before focusing on the business reason for the visit or phone call.
Dependable Stabilizers enjoy a steady slower pace, and are very team-focused. They need their routines, and the status quo gives them comfort. They are low risk-takers, and will see what everyone will do first. They are flexible, and get along well with others. They tend to shy away from conflict and disagreements. Once you give the Dependable Stabilizers tasks to do, you can rest assured it will be thoroughly completed by the due date. They may not respond to a question or request immediately – they will think it through and carefully compose their response. Allow them this time.
Analyzing Perfectionists are introverted, work at a slower pace and prefer to work alone. Cautious by nature, they will check, double-check and recheck their figures and conclusions. They tend to analyze and logically walk through mounds of details, information and progressions. If there are any flaws in a program, the Analyzing Perfectionists will uncover them and provide appropriate resolutions. When they express emotions, they more easily express frustration, discontent or disparagement than happiness, excitement or praise.
Summary: These three personality types are more flexible, slower-paced and need step-by-step processes. They seek stability and routine, and usually are not prepared to make a decision on the spot. Their preference is to process information in their own minds, at their own pace. They avoid interpersonal conflict and may become withdrawn and stubborn as their discomfort escalates. They don’t see the need for the conversation and would prefer everyone “Just come to work and do their job – then there would be no conflict.” Use these personality types to your advantage by assigning them to work on routine or inefficient detail processes or procedures. Motivate them in the workplace by praising their consistency, accuracy and teamwork.
Appreciating the differences of your team members, and the value of their distinctions, makes for a more comfortable work environment. Let each of them know how you value their strengths, and work with them to use those strengths. This will have a positive impact on your bottom line results.
About the author:
Shari Frisinger, corporate trainer, consultant and speaker, helps companies with management, communication and teamwork challenges. She is the author of the forthcoming book “Communication Replugged,” which is based on nearly 10 years of research on how effective communication can lead to exceptional leadership and teamwork. As president of CornerStone Strategies LLC, she’s worked with companies of all sizes, including Pfizer, General Mills and Johnson & Johnson. To learn more, visit www.cornerstonestrategiesllc.com or call 281-992-4136.