Case Study: Enterprise CMMS Selection and Implementation in a Food and Beverage Company

Brian Brzinski, AMSS Consulting
Tags: CMMS and EAM, continuous improvement


Success Highlights




Maintenance has historically been viewed as a repair center, and the adage that it is a "necessary evil" has plagued manufacturing for decades. Today, current challenges to meet customer demand often require a Computerized Maintenance Management System (CMMS). CMMS implementation refers to the process of adopting and deploying a computerized system to manage and streamline maintenance operations within an organization.

A CMMS is designed to assist maintenance teams in organizing and tracking maintenance activities, scheduling preventive maintenance tasks, managing work orders, tracking inventory and assets, and generating reports for analysis and decision-making. It helps improve the efficiency and effectiveness of maintenance operations by providing a centralized platform to manage and monitor maintenance activities.


The Business Situation

Our client is a company specializing in the production of heavy machinery. With an extensive equipment fleet and complex maintenance operations, the company faced challenges tracking maintenance activities, optimizing equipment uptime, and managing inventory efficiently. With guidance from AMSS consultants, client determined that implementing a Computerized Maintenance Management System (CMMS) would overcome these challenges.


  1. Manual Processes: Maintenance operations were primarily managed through paper-based systems, leading to inefficiencies, data inconsistencies, and difficulty retrieving historical maintenance records.
  2. Lack of Visibility: There needed to be more real-time visibility into equipment status, pending work orders, and maintenance schedules, which hindered effective decision-making.
  3. Reactive Maintenance: Due to the absence of preventive maintenance planning, the company experienced frequent breakdowns and unplanned downtime, impacting production schedules and profi­tability.
  4. Inventory Management: Tracking and controlling spare parts and inventory levels were challenging, leading to stockouts, excess inventory, and increased costs.

Why CMMS Implementation Fails

When properly implemented, a CMMS is a powerful tool for organizing, documenting, and tracking maintenance activities. But believe it or not, as many as 80% of CMMS implementations fail to meet their objectives. Why?

  1. Lack of Clear Goals and Objectives
  2. Too Large of a Project Scope
  3. Poor Execution
  4. Inadequate Training
  5. Inadequate Planning
  6. Lack of User Acceptance
  7. Lack of Ownership
  8. Changes in Priorities
  9. Changes in Key Personnel

The Solution

CMMS implementation followed these steps:

  1. Needs Assessment: AMSS comprehensively assessed client’s maintenance requirements, identi­fied pain points, and de­fined specifi­c goals for implementing a CMMS. Client identi­fied needed improvements in maintenance efficiencies, reduction of downtime, and wanted to streamline inventory management.
  2. Software Selection: After evaluating various CMMS software options presented by AMSS, client selected a robust and scalable system aligned with their requirements. The chosen CMMS offered features such as work order management, preventive maintenance (PM) scheduling, inventory tracking, and reporting capabilities.
  3. Data Gathering and Migration: The client collected and organized existing maintenance data, including equipment lists, maintenance history, and spare parts inventory. The data was migrated to the CMMS database, ensuring accuracy and completeness.
  4. Con­figuration and Customization: AMSS con­figured the client’s CMMS to suit their speci­fic workflows and needs. Asset hierarchies were established, maintenance tasks and schedules were de­fined, user access levels were setup, and data ­fields were customized to capture relevant information.
  5. Training: Training sessions were conducted by AMSS for maintenance personnel to familiarize them with the CMMS software. The training covered various aspects such as creating work orders, performing preventive maintenance tasks, utilizing inventory management features, and generating reports for analysis.
  6. Testing and Pilot Phase: The CMMS implementation underwent thorough testing to identify and rectify any issues or bugs. A pilot phase was initiated in one department, allowing a select group of users to test the system's functionality and provide feedback for further improvements.
  7. Deployment and Integration: The CMMS was rolled out across all departments following successful testing and user feedback. Integration with existing systems, such as the ERP software and asset management systems, was ensured for seamless data flow and synchronization.
  8. Monitoring: To monitor the effectiveness of the CMMS implementation, client established key performance indicators (KPIs) to track and evaluate maintenance performance. These KPIs included metrics such as equipment uptime, maintenance response time, preventive maintenance (PM) compliance, and inventory turnover. Regular reporting and analysis of these metrics allowed the company to identify areas for improvement, make data-driven decisions, and optimize maintenance processes.

The Business Impact

As a result of successfully implementing their CMMS system, the client received tangible benefi­ts including, but not limited to:

What’s Next

The successful implementation of the CMMS at our food and beverage client’s facility addressed their maintenance challenges and signi­ficantly improved efficiency, equipment uptime, inventory management, and decision-making. They were able to transform from reactive maintenance practices to proactive strategies, resulting in cost savings, enhanced productivity, and improved customer satisfaction. The CMMS has become a vital tool for the organization, providing real-time visibility, data-driven insights, and streamlined maintenance operations.