Vodcast: Practicing BPM with Six Sigma and lean

Business Process Management builds the framework to create strategic alignment, measure business processes using metrics aligned with business goals and identify performance gaps that have a major impact on the customer experience and on achieving desired business results. Six Sigma will implement the methodology to prioritize these projects and close the gaps. Business Process Management is an enterprise-wide, structured approach to providing the products and services your customers value most. By understanding the key business processes your company uses to meet these needs, the gap between customer expectations and your ability to perform begins to emerge.

Processes that are inefficient or ineffective in delivering what customers require are clearly identified and targeted for improvement. As the entire organization begins to measure performance in terms of critical, customer-driven requirements, employees no longer think of themselves as functional managers responsible for functional outputs. Instead, they see their roles in the context of a greater, more important goal - satisfying and creating loyal customers. As process thinkers, they consider the potential impact of their actions and decisions upstream and downstream and ultimately on the company's ability to deliver what it promises its customers. One vision, one purpose and a meaningful way to measure everyone's progress. Business Process Management transforms reactive organizations into innovative leaders - with the speed and agility to anticipate change before the market demands change.

Access this 9-minute, 50-second vodcast by clicking on the link below.