Fishbone diagrams, also known as cause and effect diagrams or Ishikawa diagrams, are used during brainstorming session of a Lean Six Sigma project. The tool will help you organize root causes and possible failure modes. You will want to use the five-whys techniques to continually drill down to root causes of defects. The tutorial will explain which DMAIC phase you should use fishbone diagrams and walk you through an example using SigmaXL software.
Access this 9-minute, 21-second vodcast by clicking on the link below.