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In 2008, the Indianapolis Department of Public Works began streamlining the city's pothole repair process.The Chuckhole Kaizen Response, implemented with the assistance of Eli Lilly Six Sigma black belts, offers better planning, scheduling, routing and customer reporting. Potholes are now being addressed from a two-tier aspect, including preventive maintenance through crack-sealing and better repair practices.
Access this 10-minute, 46-second video by clicking on the link below.