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Procter & Gamble Professional, the away-from-home division of Procter & Gamble, on February 1 released the findings of its “Cleaning in a Down Economy” survey, which revealed that 85 percent of surveyed cleaning professionals have adopted a “doing more with less” approach in response to current economic conditions. P&G Professional launched the survey to gauge how decision makers managing in-house or contract cleaning services in the health care, education, retail, commercial, foodservice and hospitality industries have reacted, and adapted, to recent business conditions.
The findings point out that cleaning service managers have often had to tackle the same amount of labor with fewer employees, placing increased demands on staff productivity and cleaning efficiency. Many managers have been forced to streamline operations, with 76 percent reporting being under pressure from upper management to keep operating costs down over the last six months. To address these demands, nearly nine in 10 respondents have made cut backs, including staff reductions. While these cut backs have not been easy, 97 percent of the decision makers surveyed feel they have been able to effectively keep expenditures down. In fact, more than nine in 10 respondents using this “doing more with less” approach are likely to do so even after the economy improves.
“Managers in charge of cleaning services were faced with belt tightening activities at the same time as the H1N1 outbreak,” said Matt Koloseike, customer development manager, P&G Professional. “To meet this challenge and ensure the effectiveness of their cleaning program, decision makers maximized efficiencies across the entire breadth of their operations, including getting more out of their staff and the products they purchased. We found the past year has opened a lot of cleaning professionals’ eyes to the efficiency benefits of simplified cleaning routines and effective, multipurpose products – both of which are core components of the cleaning solutions, and philosophy, that P&G Professional brings to its customers.”
When it comes to increasing efficiency and delivering cost savings, the importance of product selection was particularly noted, with 22 percent of respondents highlighting “products that get the job done right the first time” as most helpful when it comes to performing their cleaning services. Surprisingly, the survey also found that in spite of constrained resources, cleaning professionals primarily judge the value of a product based on its quality and effectiveness (56 percent) and versatility of use (36 percent) rather than its price point (5 percent).
“Cleaning in a Down Economy” Survey Highlights:
For businesses and managers seeking to increase efficiencies within their cleaning program, P&G Professional will host a Webinar on March 3, 2010 titled, “Streamline Your Cleaning Operation.” Led by industry veteran David Frank, the Webinar will feature the benefits of a simplified cleaning routine and solutions for deploying a more efficient cleaning program. For more information, visit www.pgpro.com.
About P&G Professional
Procter & Gamble Professional is the away-from-home division of Procter & Gamble, serving the foodservice, building cleaning and maintenance, hospitality and convenience stores industries. P&G Professional offers complete solutions utilizing its parent company's scale, trusted brands and strengths in market and consumer understanding. P&G Professional features such brands as Tide, Dawn, Mr. Clean, Febreze, Swiffer, and its own brand, P&G Pro Line.